PRIVACY POLICY
This notice provides you with details of how Biva Group Ltd collects and processes
information.
Biva Group Ltd is the Data Controller for this website. To view or correct the information we
store about you, or request its deletion please contact us at office@fitfoodway.co.uk Our
contact details are given on the contact page of this website.
What information do we collect about you?
We collect the following information:
• Your name and purchase information.
• Contact information including postal address, e-mail address and telephone number.
• Technical data such as your IP address, login information, browser type and device
type, operating system and platform. We do not correlate this data to any identifiable
individual.
• Information about how you use our website such as which pages you have visited,
when and for how long. We do not correlate this data to any identifiable individual.
How do we use your data?
We will only process your personal data legally and fairly. We may use it for the following
purposes:
• to perform a contract between us for the delivery of products,
• where it is in your legitimate interest and/or our legitimate interest to process your data,
such as replying to a question which you have submitted via website or email;
• where there is a legal requirement for us to comply with a statutory obligation such as
taxation;
• where you have consented to receive marketing material by signing up for a newsletter.
We will only use your personal data for the purpose for which we collected it, unless we have
subsequently obtained your consent to use it for a different purpose or need to do so in our
own legitimate interest such as debt collection.
Lawful basis of processing
We have the following basis to process your personal data:
• Legitimate Interest- the interest of our business in conducting and managing our
business to enable us to give you the best service/product and the best and most
secure experience.
• Performance of Contract-processing your data where it is necessary for the
performance of a contract to which you are a party or to take steps at your request
before entering into such a contract.
• Comply with a legal obligation- processing your personal data where it is necessary
for compliance with a legal obligation that we are subject to.
Who will we share your data with?
We do not share your data with third parties for their use, unless obliged to do so for legal
reasons. Your data may be processed on our behalf by our subcontracted Data Processors
such as accountants, debt collection agencies, website hosting providers, working on our
behalf. These subcontractors will only process your data in line with our instructions.
Cookies
We use cookies. For more information about the cookies we use, please see our COOKIE POLICY.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we
reasonably consider that we need to use it for another reason and that reason is compatible
with the original purpose.
International transfers
We do not transfer your personal data outside the UK.
Data security
We have put in place appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition,
we limit access to your personal data to those employees, agents, contractors and other third
parties who have a business need to know. They will only process your personal data on our
instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will
notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes
we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting
or reporting requirements.
Your legal rights
You have the right to:
• Request access to your personal data ("data subject access request")- you can
receive a copy of the personal data we hold about you and to check that we are lawfully
processing it.
• Request correction of the personal data that we hold about you- you can have any
incomplete or inaccurate data we hold about you corrected.
• Request erasure of your personal data- you can ask us to delete or remove personal
data where there is no good reason for us continuing to process it.
• Object to processing of your personal data where we are relying on a legitimate interest
(or those of a third party) and there is something about your particular situation which
makes you want to object to processing on this ground as you feel it impacts on your
fundamental rights and freedoms.
• Request restriction of processing of your personal data in certain situations.
• Request the transfer of your personal data to you or to a third party
• Withdraw consent at any time where we are relying on consent to process your
personal data.
Accessing and correcting your information
You have the right to request a copy of the information that we hold about you. If you would
like a copy of your personal information held by us, please email office@fitfoodway.co.uk or
write to us at Biva Group Ltd, Stag Hill, Unit 6, GU2 7RZ.
We want to make sure that your personal information is accurate and up to date. You may ask
us to correct or remove information you think is inaccurate.
What are your rights
If at any point you believe the information we process on you is incorrect you can request to
see this information and have it corrected or deleted.
Please contact us if you are not satisfied with how we have handled your personal data, so
that we can investigate.
If you are not satisfied with our response you can complain to the Information Commissioner’s
Office https://ico.org.uk/ .
Policy updated 26/03/24