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Delivery and return policy

1. Customer withdrawal. Return of products

1.1 In case that the customer determines that the received product shows deviations from the characteristics mentioned in the order (e.g. different food, different portions, etc.), that the packaging is deteriorated, the products don`t seem suitable for human consumption or appear incomplete, then the customer is entitled to request the seller the replacement of the product or the return of the paid amount. The complaint on the products` state must be communicated upon taking over thereof, by the telephone or via e-mail at office@fitfoodway.co.uk and is to be settled after checking the state of the products. If the verification shows that the products do not meet the requirements mentioned by the customer in the order, the products will be replaced, if they are still in stock, or the seller undertakes to return the full amount and not resell the non-compliant products to another customer. The seller will reimburse all amounts received as payment from the buyer within 14 days from the date on which he was informed of the buyer`s decision to withdraw from the contract, by using the same payment methods as those used by the buyer for the initial transaction.      

1.2 Considering that the products contain fresh and perishable ingredients, the Customer does not have the right to withdraw from the contract, namely to return the products without having to justify the decision to withdraw, except as expressly provided in these Terms and Conditions. 

2. Prices and payment methods

2.1 All prices of the products presented on the site, on the page dedicated to each product, are expressed in pounds () and include V.A.T. (20%), according to the legislation in force.

2.2. The price, payment methods and payment period are specified in each order.

2.3 The administrator is responsible that the prices displayed in the online store are correct, yet, if by error, a product sold and ordered has displayed an incorrect price, the administrator will bring this circumstance to the notice of the buyer. Provided that the actual price is lower than the displayed price, the product will be invoiced at the actual value. If the actual price is higher, then the buyer will be able to choose between paying the actual price and canceling the placed order.

2.4 In case of registration of an order with a derisory price, due to a technical or material error, the seller has the right to cancel the order.

2.5 Discounts, rebates and promotions do not cumulate and are expressly stated by the seller. The discount with the highest value shall always be the one applicable. The seller establishes the rules of the promotions and contests he organizes. These regulations are made available to potential participants only on the website. The promotions made by the seller fall under the UK Gov. no. 99/2000 and they may be subject to change depending on the marketing campaigns implemented. Only promotions that follow exactly the rules displayed on the site benefit from these promotions. Furthermore, promotions apply only to orders that are registered within the time period specified in the regulation and in which the promotion is valid and only within the limit of available stock. The seller does not guarantee the availability of the products for the promotion and may interrupt or cancel it at any time without prior notice.

2.6 The price printed on the invoice/fiscal receipt must be the same as the one specified by the seller at the time of order confirmation.

2.7 The seller will issue the invoice in electronic format, according to the provisions of art. 319 par. (4) of the United Kingdom Fiscal Code, and the buyer declares that he accepts the use of the electronic invoice. The invoice will be communicated to the buyer at the e-mail address chosen for communication. The products are accompanied by the fiscal receipt at the time of delivery.

2.8 The Customer is provided the following payment methods:

  • cash payment to the courier on delivery, upon receipt of the products
  • Online, with debit or credit bank card, upon placing the order. Accepted cards for online payment of products are: Visa, Visa Electron, Mastercard/Eurocard, Maestro, including Visa and Mastercard virtual cards; the seller has the right to cancel the order if the transaction has not been accepted by the issuing bank of the buyer's card.

2.9 In case of payment by bank card, if the payment has been processed and, as a result of stock synchronization, it proves to be out of stock, then the seller will contact the customer and return the amount paid by him/her or, at the express request of the customer, will offer other products in exchange, from those in stock.

2.10 The delivery and packaging of the products are free.

3. Products delivery

3.1 The products available in stock and listed on the website will be physically delivered to the specified address, through our own staff/express courier services, only in Romania. Deliveries are made door-to-door. The delivery courier for the ordered products is chosen by the seller, unilaterally. The seller may, at any time, change the courier that will deliver the products ordered by the buyer.

3.2 The seller will provide the proper packaging of the products delivered.

3.3 The products will be delivered to the address indicated by the buyer. The seller provides free delivery of orders.

3.4 The delivery period for the products ordered on the website is, essentially, 24 hours from the moment of confirmation of the order by the seller.

3.5 Orders shall be placed 1 day before delivery until 12:00. Orders can be changed 1 day before delivery until 16:00. No orders are processed, neither delivered on non-working days and public holidays.

3.6 The ordered products will be delivered between 7:00 and 11:00, depending on the courier's route. The seller cannot guarantee a fixed delivery time.

3.7 The administrator may delay or cancel the delivery of the products if he is unable to provide the order for reasons beyond his control, caused either by a third party or by force majeure.

3.8 There may be delays compared to the delivery time set at the time of order confirmation; in this case, the seller does not assume any responsibility on behalf of the courier.

3.9 In case the seller, after order confirmation, does not deliver the products between 7:00 and 11:00, and the buyer has chosen to cancel the order, the seller will refund without unjustified delay all amounts paid under the contract by the buyer and within maximum 3 days from the date on which the buyer communicated the seller his decision to terminate the contract.

3.10 The risk of loss of or damage to the products is transferred to the buyer when he/she or a third party designated by him/her, other than the courier, takes over the products physically.

3.11 The ownership of the products is transferred to the buyer upon delivery, subject to payment of the price.

3.12 If the product cannot be delivered due to causes attributable to the buyer, the seller reserves the right to collect the amount related to the ordered product.

4. The Customer`s obligations

4.1 The Buyer undertakes to read, accept and comply with the Terms and Conditions of the seller when using the website and when placing orders and to pay the value of the products ordered through the methods provided by the seller.

4.2 The Buyer undertakes to provide real, correct and actual information about his identity for the creation of the User Account and when requested, otherwise there is the possibility of refusing orders; the buyer can modify, complete or update his identification data by accessing My Account section. The seller has the right to cancel the order if the buyer's data is incomplete.

4.3 The Buyer has the obligation to update the data in the User Account whenever necessary.

5. The Seller`s obligations

5.1 The seller undertakes to contact customers to confirm orders by e-mail.

5.2 The seller undertakes to deliver the products within 24 hours from the order confirmation.

5.3 The Seller undertakes to use the personal data collected from customers/users in accordance with the Privacy Policy section. Processing of personal data is an integral part of the Terms and Conditions.